Refund Policy
Last updated: 2/28/2025
At Data And Apis, we strive to ensure your satisfaction with our services. This refund policy outlines the terms and conditions for refunds on our data and API services.
1. Refund Eligibility
Refund requests are evaluated based on the following criteria:
- Service unavailability exceeding 24 hours
- Technical issues preventing access to purchased data
- Significant discrepancy between service description and delivery
- Request made within 7 days of purchase
2. Non-Refundable Items
The following items are not eligible for refunds:
- Used API credits or data downloads
- Customized data packages
- Services cancelled after the 7-day period
- Services violating our terms of use
3. Refund Process
To request a refund:
- Contact our support team through the contact form
- Provide your order number and reason for refund
- Include any relevant documentation or screenshots
- Allow up to 5 business days for review
4. Processing Time
Approved refunds are typically processed within 5-10 business days. The time required for the refund to appear in your account may vary depending on your payment method and financial institution.
Need to request a refund?
Our support team is here to help